ESR Gold Award

Defence Relationship Management
The Defence Relationship Management (DRM) is a single point of contact linking employers with the Ministry of Defence (MoD). The DRM offers advice and support on employing members of the Armed Forces community, and enable organisations to develop a mutually beneficial working relationship with the MoD. The DRM builds on the successful SaBRE (Supporting Britain’s Reservists and their Employers) information campaign and continues defence’s work with reservists, their employers, and those organisations who want to partner with defence.
The MoD is keen to establish open, strategic relationships with employers, tailoring partnering opportunities to mutual needs and business goals.

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Through feedback from veterans at a National meeting one area that they thought would be useful is having someone that they can talk to within the organisation or through the counselling/support services (which may be bought in) who has military background that would understand the complex needs of individuals who have served.

NHS Employers
In partnership with the MoD and the Department of Health, NHS Employers launched NHS Reserve Forces Champions. The scheme was created to increase the awareness of reservists within the NHS, and to highlight the benefits that employing reservists can have for organisations and employers.

Through the use of local networks, the champion scheme not only facilitates stronger relationships between NHS Trusts, military units and Defence Relationship Management contacts, but also with other reservist employers within the region.

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Useful documents

a. Pathways
Joining Forces Training were successful in their bid to develop and understand specific pathways and services in Sussex for the Armed Forces community. Their focus is on:

  • Homelessness
  • Housing
  • Physical Health
  • Mental Health
  • Education and Training
  • Employment
  • Social Care

These pathways were extended into Kent and Medway and full details of the pathways for both counties and the services available to support the Armed Forces community can be viewed on the Resources pages of our website

Forces Connect is a free app which is available for download from both Google Play and the App Store. The app is based on the pathways produced and provides contact information for the different services available to support the Armed Forces community across Sussex and Kent & Medway.

b. Partner Organisations
The following organisations are some of the Network’s key partners and can provide support/advice as required. More sources of support can be viewed via our pathways or by using the Forces Connect app.

0808 802 8080 (0800-2000)

Sussex - 0800 169 9060 (1030-1930)
Kent & Medway – 01622 792363
Forces Line – 0800 731 4880 (24 hour)

020 3317 6818

020 8590 1124

0800 389 7979 (0900-1700)

0800 138 1619 (24 hour)

01980 844 280 (0900-1700)

0333 900 1028

0808 802 1212

0808 1914 218 (0730-1830 (Mon to Thurs) 0730-1700 (Fri))

Heroes Welcome is a website which shows organisational support for British Armed Forces Personnel and indicates a warm welcome, service up grade, special acknowledgement or even a little discount as appropriate.

c. Service Champions
The Service Champions in Sussex and Kent & Medway are there to try and embed a wealth of knowledge in local organisations about the Armed Forces community. Their role is to support both clients and staff who are part of the Armed Forces community.

In June 2019, the Armed Forces Network trained their 1000th Service Champion and there are nearly 600 active Service Champions across Sussex and Kent & Medway.

There are a variety of organisations that might offer support to carers across the region. However, the three main charities that specialise solely in supporting carers are listed below. Carer organisations can signpost carers to other appropriate services (for example, support for dementia carers, carers of people with learning disabilities, mental health issues or end of life care) if need be.

Brighton and Hove
The Carers Centre for Brighton and Hove

East Sussex
Care for the Carers

West Sussex
Carers Support West Sussex

Brighton and Hove
Brighton and Hove City Council
The council provide a range of services for carers. Support includes access to the ‘Carers Card’ which entitles carers to discounted rates at some services and businesses in the city, carers support workers, wellbeing payments for carers (formerly the Carers grant), respite care and short breaks and carers information and resources. B&HCC are the main point of contact for carer’s assessments.

Get in touch with Access Point (the contact centre for Adult Social Care) to request or discuss a Carers Assessment:

East Sussex
East Sussex County Council
Contact the council for information on getting a Carers Assessment, respite for healthcare appointments and training. ESCC will also provide information on carer’s personal budgets. For details on the East Sussex Carers Card and Carers Respite Emergency Support Service (CRESS) please refer to Care for the Carers (contact information as previously mentioned).

West Sussex
West Sussex County Council
The council works in partnership with Carers Support West Sussex to provide carer’s services including carers assessments. Below are the contact details for carer related enquiries to WSCC. Please contact Carers Support West Sussex for more detailed information on the available carer services in West Sussex (see previous contact information)

Brighton and Hove
The Carers Centre for Brighton and Hove
Young Carers Project (YCP) provides support for young carers aged 8- 25 years old. Services include:

  • Young Carers needs monitoring and review
  • 1:1 Support
  • Casework Support/ Advocacy
  • Fun/social activities
  • Issue based group work
  • Awareness training
  • Training in schools for pupils and staff

East Sussex
East Sussex Young Carers (ESYC) provides support to 5-18 year olds looking after someone with an illness or disability prioritising Young Carers who are caring for a parent with a mental health or drug and alcohol issue. Services include:

  • Information, advice, guidance, signposting and advocacy
  • Support Team providing 1:1 support
  • Training and information to schools

West Sussex
West Sussex County Council
Young Carers West Sussex supports young carers aged 5-18. Services include:

  • Information
  • Support
  • Advice
  • Signposting

Carers Support West Sussex
Shine Project for Young Adult Carers (16-25 years)

  • Events
  • Workshops
  • Groups
  • 1:1 Support
  • Help with employment and/or education
  • Help in accessing funds
  • Help with accessing emotional support

There are a variety of organisations that might offer support to carers across the region. However, the main charities that specialise solely in supporting carers are listed below. Carer organisations can signpost carers to other appropriate services (for example, support for dementia carers, carers of people with learning disabilities, mental health issues or end of life care) if need be.

Carers First

Carers Support East Kent

Involve Carers

Imago Community – Wellbeing Matters

Kent and Medway Carers Emergency Alert Card Scheme
Carers are issued with a credit card sized card that has a unique reference number and emergency phone number on it. Carried by the carer at all times it can be used in an emergency to identify that they care for someone. In an emergency situation someone can call Kent County Council’s 24 hour Contact Centre quoting the reference number on the card and the carer’s pre arranged emergency plan will be put into action. The service is free and is available 24/7. For information on how to register please contact your local Carers Support Service (details above).

Carers Assessments
A Carers Assessment can be requested from either your local Carers organisation (details as before) or your local authority.

Kent County Council

Medway Council

Kent Young Carers (KYC)
A countywide service for Young Carers aged 5-18 across Kent. Young Carers are taking on caring responsibilities for a family member with a long-term illness, disability, mental health or substance misuse issue.

Medway Young Carer Project (hosted by Carers First)
Provide support, information and advice, including supporting Young Carers to talk about their caring role to others, Lunch Clubs, 1-1 Sessions, Trips Out, Youth Clubs, Fun Activities and Text Service.

A search engine for carer services near you is available on the Carers Trust website.
Please click here to access: Find your local Carers Centre

Carers Trust
National organisation working to improve support, services and recognition for unpaid carers. The Trust’s website has lots of resources including downloadable factsheets and they also facilitate on-line communities and forums for carers. Carers Trust host an additional site of information and resources for professionals who are working with carers in health, education and social care.

    Head office, Unit 101, 164–180 Union Street, London SE1 0LH
    Phone: 0300 772 9600
    Email (General enquiries):

Carers UK
National membership charity for carers, Carers UK is both a support network and a movement for change. The website is host to information and resources such as factsheets for both carers and professionals. Carers UK produces the Carers Rights Guide each year to outline carers' essential rights and signposts to what financial and practical help is available. The booklet is available to download for free on the website or paper copies can be ordered for a small fee.

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